FAQ
We accept PayPal, all major credit cards. All payments are processed through a secured checkout process
We ship worldwide.
NO, we offer FREE shipping to all international destinations
Orders are usually processed the next business day. If you need to change or cancel your order, please contact us with your order number in the subject line and we will try our best to accommodate your request. There's no guarantee we can change it, especially once it leaves our warehouse, but we'll do everything we can!
Kindly check your SPAM folder to see if your confirmation email was sent there. If you are still unable to find it please contact us.
In the event that any of your items are out of stock, we will send you an email to let you know when we expect to have the items shipped out by. If the items are not expected to be restocked within 2 weeks, we will just refund you for those items.
Order processing times between 1~5 business days after the day you placed your order. Most packages are prepared within 24 hours. Please use this reference for shipping time to your country: United States => 7-15 Business Days, Canada => 12-20 Business Days, United Kingdom => 12-20 Business Days, New Zealand => 12-20 Business Days, Australia => 12-20 Business Days, Western Europe => 10-30 Business Days, Rest of the World => 10-30 Business Days
You will automatically receive an e-mail notification with the tracking number once your order has been processed and shipped.
Once your order ships you will receive an email that contains your tracking information. You will also receive status updates if your order status changes. Sometimes due to our free item giveaway, free shipping promotion, or the quantity/value of item being low, tracking is not available.
For some shipping companies, it may take 2-12 business days for the tracking information to update on the system. Please check back again in a few days for updated tracking information. If it says your item is "In Transit" it means it's on its way. You will also receive updates every time the status of your package changes if you received a tracking number with your order.
Often, when you order multiple items we utilize different distribution channels. As such, many times each item will will be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they will get to you
We apologize about that!! and we will assist you as quickly as possible. Please contact us with your name and order number.
Satisfaction is a top priority for our team and we do not rest until our customers are happy, thus we have a 15-days return policy that starts when you receive the product. If 30-days have gone by since you receive the product, unfortunately we can’t offer you a refund or exchange. For more details please check our "Refund Policy" page
Contact us with your name, order ID number, and reason for return. We will send you an email to notify you that we have received your returned item. Then we will notify you of the approval or rejection of your refund.
If you have any questions that are not on this FAQS page, please shoot us a line under the "Contact Us" section, and we will do our best to assist you
